Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order or make a purchase
• Contact us with inquiries or feedback
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment providers)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, send confirmations, and provide customer support
• Account Management: To create and manage your account, including password resets and account updates
• Communication: To respond to your inquiries, send important updates about your orders, and provide customer service
• Marketing: To send promotional emails about new products, special offers, or events (you can opt-out at any time)
• Website Improvement: To analyze website usage and improve our website functionality and user experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance
• Provide personalized content and advertisements

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and choices
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can control and manage cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping companies, and email service providers
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights and property
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so

All third-party service providers are required to maintain the confidentiality and security of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through certified payment gateways
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Typical retention periods include:

• Order information: 7 years (for tax and accounting purposes)
• Marketing preferences: Until you unsubscribe or request deletion
• Account information: Until account deletion is requested

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Marketing Communications

You can opt-out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us directly to opt-out

8. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of our website after changes are posted constitutes your acceptance of the updated privacy policy.